Maintenance and after-sales service
At Steritech, customer satisfaction is our top priority. Aware of the challenges involved in ensuring the ongoing performance of your equipment, we are committed to providing responsive, high-quality customer service.
Our aim: to keep your autoclaves running smoothly and your production processes running smoothly. Because we know that a production stoppage can lead to significant costs and lost time, we do everything in our power to minimize risks and maximize your peace of mind.
Machine design
We design and develop robust, reliable autoclaves with the aim of minimizing the risk of failure.
To guarantee simplified maintenance, our equipment incorporates standard parts that are readily available on the market, so you don’t have to depend on the shipment of specific spare parts.
Where necessary, we also supply component drawings, enabling you to carry out rapid troubleshooting with the help of your local partners, thus reducing downtime to a minimum.
Customized training in the use of our autoclaves
We offer tailor-made training courses, adapted to your needs, to guarantee complete control of your autoclaves. Our training courses include a session dedicated to hands-on practice .
They take place directly on your site, and enable you to train your teams in a number of key aspects: autoclave operation for optimum use, preventive maintenance to extend equipment life and reduce the risk of breakdowns, and the creation and optimization of sterilization schedules. These training courses are designed to empower your teams, while ensuring the continuous, reliable performance of your facilities.
After-sales support
Diagnosis and intervention
When we receive your call or request, our priority is to carry out a quick and accurate diagnosis to determine the best way to intervene and solve your problem.
Remote support:
Our autoclaves are equipped with remote connection technology via our TRILOGY solution, enabling us to work on your equipment in total security.
Thanks to this connection, our technicians can carry out instant diagnostics and propose troubleshooting solutions in real time. This approach drastically reduces downtime and eliminates travel costs, while ensuring rapid return to service of your installations.
On-site intervention:
If remote intervention isn’t enough, our teams can travel to your site to carry out corrective maintenance.
Thanks to the online audit, the technician arrives with all the necessary instructions and parts, guaranteeing fast, comprehensive support to restore your equipment to perfect working order.
International after-sales service
Our after-sales service is available worldwide, providing you with multilingual technical support wherever you are.
Equipment monitoring and maintenance
Calibration
We offer to calibrate your autoclaves at least once a year, checking temperature and pressure measurements. These adjustments are made using equipment calibrated by an independent organization, to guarantee the accuracy and conformity of your installations. A calibration certificate is issued.
Equipment monitoring and maintenance
Cartography – Temperature distribution
Mapping involves measuring the temperature distribution inside the autoclave during sterilization and pasteurization cycles. This check is necessary to ensure that all products receive the uniform heat required for efficient, even processing. It also enables the cold point of the autoclave to be identified, making it easier to carry out validation measurements at this point to ensure the correct heat treatment of all products. It is important to carry out a mapping exercise, particularly when acquiring a new autoclave, modifying the loading plan or making major changes to the sterilization schedule. We ensure that our autoclaves guarantee even temperature distribution, and that they comply with current standards and directives (particularly FDA standards). Pre-testing enables us to detect and correct any anomalies before the third-party organization intervenes.
Equipment monitoring and maintenance
Preventive maintenance
To avoid unforeseen production interruptions, we offer preventive maintenance visits. These regular interventions enable any problems to be detected and resolved quickly, before they affect production.
Equipment monitoring and maintenance
Annual verification
Every year, we carry out an inspection of your autoclaves to ensure that they are operating correctly and complying with current standards. Once any necessary modifications have been made to bring them into line with current standards, this service enables them to pass the inspection by an accredited organization, if required.
Equipment monitoring and maintenance
Periodic requalification – Ten-yearly tests
Every ten years, we support you in carrying out mandatory tests to verify the safety and performance of your autoclaves, thus guaranteeing their durability and conformity. We help you prepare for these tests, which are then validated by an accredited body.
Equipment monitoring and maintenance
Compliance
If your autoclaves need to be adjusted to meet the latest standards, we make the necessary adjustments to ensure their reliability and safety. This ensures that you are perfectly prepared for the visit of the accredited inspection body, and that you can easily meet all its requirements.
Equipment monitoring and maintenance
Upgrade – Retrofit
To extend the life of your autoclaves, bring them up to standard and improve their performance, we offer Retrofit solutions for upgrading your equipment to the latest technologies.
For all maintenance and service requests
